Customer Help
- How do I shop at Mrs. Peggs?
- Reliable delivery
- Payment options
- Security and Privacy
- Our returns and refunds policy
- Orders outside Australia
How do I shop at Mrs. Peggs?
Shopping at Mrs. Peggs is safe, fun and easy. To add a product to the shopping cart enter the required number of units of each model. The cart holds your product selections and allows you to update your products and calculates order costs including delivery.
Proceeding through the checkout
When you're ready to purchase click on the Checkout button at the bottom of the Shopping Cart, and follow
the simple secure checkout process. Here you will be asked for your details, the delivery address and your
credit card information. You will then receive a confirmation page that asks you to confirm if your order
details are correct. If you have made an error or wish to change details, you can re-start the process.
When you confirm and place your order you will receive a printable receipt with a unique order number and an email confirming your order.
How safe are my credit card details?
Your credit card details are automatically encrypted and sent securely over the internet. We do not share
your details with anyone else. Our system automatically encrypts all your details using the latest 128 bit
SSL encryption technology, so your details are safe and secure. You can tell it's secure by the web address
that starts with 'https://' and a small padlock displayed in the bottom of the browser window (usually bottom left).
Reliable Delivery
We deliver Australia wide using a courier service. Please allow 5 working days for delivery to metropolitan areas. Regional areas may take a little longer. The delivery cost for each order is a flat rate of $AUD32.00 per unit payable when you place your order. Deliveries within the Adelaide metropolitan area will be charged $AUD20.00 per unit.
Delivery to Overseas Customers
We currently only accept orders within Australia. If you do not live in Australia and would like to purchase
a Handy Line, please visit a Mrs Pegg's store in your region. Our international stores
are listed at the very top of this page. Alternatively, please contact us with your
request and delivery needs, and we will advise on delivery costs and total charge.
Product Availability
Our listed products (large and small models) are in stock at all times. If there is any issue with our ability
to meet your order then you will be notified.
Payment options
Accepted Credit Cards. Mrs. Peggs products Pty. Ltd. accepts payment by credit card. We accept
Visa
and 
Mastercard
For each transaction you make you will receive a printable receipt and a confirmation email of your order. Please note that this does not confirm our acceptance of your order in any way. For security reasons each order is manually checked. Once your details and credit card information are verified and product availability is confirmed your order will be sent to you. If for some reason your payment details cannot be verified, we will advise you by email and ask if you wish to proceed with the order by re-submitting credit card details.
Tax charges for Australian customers
All prices are in Australian dollars [AUD] with GST included. During the checkout process the relevant GST
charges will be clearly displayed in your order and your receipt.
Taxes / Duties for Overseas Customers
If you are purchasing from a country outside Australia then tax will not be applied to your order. To calculate
the price in your currency, you need to subtract 11% from the price and use the current exchange rate to convert
the price into your currency. All prices are in Australian dollars [AUD]. For currency conversion - XE.com Personal Currency Assistant.
If you require delivery to the USA please use our US store. If you require delivery within New Zealand, contact our NZ store.
Cancelling an order
We will accept cancellation if the order has not been sent. If your order has been processed, paid for and sent
we will not accept cancellation but we'll accept the goods back as a "return" - see our Returns Policy below.
You can cancel an order by contacting us at info@mrspeggs.com.au or calling us toll free on 1800 111 811 during
office hours. Please include the order number in your communication.
Security and Privacy
We understand and respect the privacy and confidentiality of our customers, and you can shop with complete confidence at Mrs. Peggs Products Pty. Ltd. All transactions processed through on this site are encrypted, and our secure server software is the industry standard for secure e-commerce transactions. This software encrypts ALL of your personal information, including your credit card number using 128 bit secure socket layer (SSL) encryption technology, so that it cannot be read as the information travels over the Internet to Mrs. Peggs Products Pty. Ltd.
Our Privacy Policy
We are fully committed to protecting your privacy. Any personal information that you submit will be used purely
to process orders and is protected by our secure server. We do NOT sell, trade, or give-away any information we
may have on any of our customers. Our servers and other computers use sophisticated security procedures to protect
all our information from unauthorised access.
What information do we gather?
When you place an order through our website, we may collect the following information that you give us when you
order or inquire, which may be your name, telephone number, email address, billing information (credit card number,
expiration date and billing address) products purchased, how you heard about us and should you use our tell-a-friend
facility, the recipient's name and email address.
The only other personal information we collect is your internet protocol (IP) address, which can be useful for fraud-related investigations.
Your Consent and Changes to this Policy
Subject to the above provisions, by using our website, you consent to the collection and use of information by
us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post
those changes so that you are always aware of what information we collect, and how we use it.
Our returns and refunds policy
The Handy Line has a two (2) year warranty supported by Mrs. Peggs Products Pty. Ltd. Please click here to view it.
We also offer a 30 day money-back guarantee. If you are unhappy with the Handy Line for any reason, simply return it to us within 30 days and we will refund the cost of the Handy Line. Note, we will only accept the return of a product if it is undamaged and you send it back within 30 days. It is your obligation to pay for and ensure the safe return of the product to us. Please note that we will only refund delivery charges if the return is a result of our error.
To return a product, send it to:
Mrs Pegg's Products Pty. Ltd.
c/- Rope and Plastic Pty. Ltd.
4 Coongie Avenue
Edwardstown,
South Australia 5039
